FAQ

COBY GRAPHICS FAQ’s

How long have you been in business for?

Coby Graphics has been serving the Business community since 1995.

What are your hours of operation?

We are open Monday through Friday 8:30-5pm. Sundays and evenings by appointment.

Do you accept credit cards?

We accept all major credit cards including: Visa, MasterCard, Amex , Discover

Can you service all of New Jersey? All of the U.S?

Yes! We service customers both locally and nationwide.

Do you work weekends and holidays?

If you cannot make it during regular working hours we can meet with you evenings and Sundays by appointment.

Will you come to my location if necessary?

We always aim to accommodate our clients. Coby Graphics provides installation services of signs and graphics at your location as normal operations.

Do you guarantee your work?

We pride ourselves in quality craftsmanship. All our work is guaranteed.

EMBROIDERY FAQ’s

Will I receive a proof of my design?

Yes. We provide a computer mockup of your design for your approval before we start any work.

How do you determine the cost of an order?

Embroidery cost is determined by the stitch count ,size of the design and quantity. Screen-printing and sign printing cost is determined by the number of colors the design has and the quantity. Vehicle wrap costs are determined by square footage.

Do you have stock designs for me to choose from?

Yes. We have a wide variety of stock clipart that you can choose from.

Can you send me a catalog?

We can, but our catalog is available on our website.

Can I supply my own shirts or jackets?

Yes, however we have a large variety of garments to choose from including name brands. If you would like you can also supply your own items to be decorated.

Do you embroider 1 or 2 piece orders?

Yes. We can embroider any quantity from one to thousands. No job is too small or too large.

What do I need to supply to you for artwork?

For screen printing the optimal artwork should be in vector/ outline format. For embroidery a clear jpg or pdf of your logo is good.

What file formats for me design or logo do you accept?

We accept files in pdf. jpg. eps. ai formats.

Can I send a file by email?

Yes. You can email us your file. Simply send to info@cobyco.wpengine.com

What file type is best for me to send you?

Best file type is eps or ai in vector format.

Is there a charge to digitize my design?

Yes. There is a one-time fee to digitize your logo. It depends on the complexity of the logo and the size.

Do you have setup fees?

Yes. There is a minimal one time set up fee for a logo. Once we have it on file, there are no more set up fees.

When you digitize an embroidery design, who owns the digitized file?

It depends on your preference. We offer discounted set up fees for in house use only. We can also supply you with the file to keep for a regular price.

Can you enlarge or reduce the size of my design?

Yes. We can enlarge or reduce a digitized embroidery design by 25%. A new file needs to be set up for a larger increase or decrease in size for optimal results.

Are you able to redo my logo?

Most likely. We will work with the artwork that is available and make it workable for screen print or embroidery.

Are you able to design a logo for me?

Yes. We can help with the design of a new logo.

What is the largest sewing area for an embroidered design?

Largest sewing area is 15” x 15”

How small can you make embroidered letters or words?

Letters need to be minimum of .25” tall to be legible.

Do you offer personalized embroidery?

Yes. We offer personalization.

What is your minimum embroidery order?

We have no minimum. Embroidery orders can be as small as one piece.

When will my order be ready or normal turnaround?

Normal turnaround time is one week from art approval. Rush service is available.

Is embroidery better than print screen?

Yes. Embroidery looks richer and holds up better in the long run than a screenprinted design.